Welcome back to part 3 of our series on owner doctor and associate doctor collaborations. Today, we’re diving into a topic that is both challenging and essential for long-term success: rebuilding trust and respect after they’ve been compromised. Whether due to misunderstandings, conflicts, or unmet expectations, a breakdown in trust can happen to anyone. But the good news is, it’s possible to restore these foundations of a healthy professional relationship.

Here’s how you can take proactive steps toward rebuilding trust and respect in the owner doctor/associate doctor dynamic.

1. Schedule a Meeting

The first step to healing is communication. Arrange a time to sit down with the associate doctor, whether in person or over the phone. This meeting should be approached with a calm, respectful, and professional tone. The environment in which you have the conversation can make all the difference—find a setting that fosters open dialogue and mutual respect.

2. Acknowledge the Breakdown

Don’t sweep the issue under the rug. Acknowledge that trust and respect have been eroded and that this meeting is the first step in addressing those concerns. Share your perspective clearly and honestly, but be mindful not to point fingers. This conversation should focus on moving forward, not assigning blame. The goal is to open up lines of communication and begin the process of understanding.

3. Listen Actively

One of the most critical components of rebuilding trust is to listen—truly listen—to the other person’s perspective. Allow the associate doctor to share their side of the story without interruptions. Validate their feelings and concerns, as often, the simple act of being heard can pave the way for resolution. Active listening demonstrates that you value their input and are committed to repairing the relationship.

4. Apologize if Necessary

If you recognize that your actions have contributed to the breakdown, it’s important to take responsibility. Offering a sincere apology can set a tone of humility and create space for growth. Owning up to mistakes helps foster an environment where both parties feel safe to be honest and vulnerable, which is key to rebuilding trust.

5. Identify Common Ground

Even in strained relationships, there are usually shared goals. Take time to identify these areas of alignment, whether they are related to patient care, professional development, or the success of the practice. Reminding each other of the common ground can reignite the initial purpose that brought you together and serve as a foundation for healing and collaboration.

6. Develop an Action Plan

Once the conversation has addressed the issues at hand, work together to create an action plan. This should be specific, with clear steps, timelines, and expectations for both parties. An actionable plan not only helps repair trust but also sets safeguards to prevent future issues from escalating. By working together to map out a path forward, both parties can feel more confident in the process of rebuilding.

7. Follow Up

Rebuilding trust is not a one-time event; it requires consistent effort. After your initial meeting, schedule regular check-ins to ensure that progress is being made and that both parties are staying accountable. These follow-ups reinforce the commitment to the relationship and help prevent misunderstandings from arising in the future.

Trust as a Gift to Yourself

Trust is more than just a feeling—it’s a conscious decision. By choosing to trust, we allow ourselves to let go of constant worry and anxiety, fostering a space where collaboration and growth can flourish. Interestingly, trust doesn’t depend solely on the other person’s actions; it largely resides in our own willingness to believe in the positive potential of the relationship.

By offering trust, we not only grant ourselves peace of mind but also create an opportunity for the other person to grow in a space of mutual respect and responsibility. Trust, when restored, can deepen your professional connection and create an environment where both parties can thrive.