Are you using facts or fear?

Striking fear in your patients about the consequences of not completing a recommended treatment plan may seem like a direct approach, but it often won’t get you anywhere.

Before putting together a plan for a patient, we need to have a heart-to-heart...

I recently had a call with one of our dental teams.They have been struggling with getting financial arrangements for patients that slipped through the cracks.These patients did not have financial arrangements set up before treatment was rendered, and they were pretty frustrated.

I know...

What Is It?

Emotional intelligence basically refers to a person's ability to recognize, understand and manage their own emotions, as well as those of others.

It helps individuals to build better relationships, make more informed decisions, and lead a more fulfilling life. If you can understand...

Being a loved dentist is the goal for most of us, right? When our patients love us, they tell their friends and family and coworkers about us, which helps to grow our business. 

But how do you become a dentist that is loved by their patients?

One of my favorite icebreakers, when I am stuck...

 A common obstacle that dental offices face is the cancellation or no-show for new patient exams.

It happens often. New patients make an appointment, we block the extra time for the exam, we send confirmation reminders, and then they don’t show up.  

The reasons many patients...

Dental coaches. 

Not something you typically hear about when you think of the coaching industry. For us, however, it’s our entire world. 

Being dental coaches has allowed us to stay in the world of dentistry but switch gears from client facing to business facing. But we often get...

The age of robots is among us. 

Well, not quite. But sometimes it can feel that way. We now have the technology to video call, schedule reminders, order food, deliver packages, etc. 

So with all of the tech in the world, how do we bring back the human aspect?

When technology is adopted...

 Brene Brown says, "Clear is kind." 

What does that even mean?

Let me ask you, how often do you find yourself clarifying questions, directions, and processes for your team?

If you’re anything like me, this becomes frustrating after the umpteenth time you’ve been asked to...

A common question we hear from dentists is, “Can anyone share their policy on pre-payment or deposits on high-production appointments?"

Great question! It comes up all the time and it’s often associated with several different dilemmas. 

Is It Fair?

We first need to decide if our...

 As dentists, we are often concerned with our reputation. Which we should be! Our reputation helps us land clients, increase sales, and build our business.

How often do you base your reputation on online reviews? 

Maybe your office has 100, 200 or even 300 five-star reviews, which is...

 How confident are you in your dental team? 

How confident are you in yourself as a dentist?

Confidence in the workplace should be a priority, but it can be difficult unless we make it fun! 

A close doctor friend of mine says that they create videos with their team that highlights...

Core values are what define a business. These are what we live by, what we coach by, and what we use to provide top notch service for our patients. But we often hear from our dentists that they are unsure on how to create values for their business. 

The best way to establish core values is...