When it comes to building a successful dental practice, many believe in the myth that working harder equals greater success. This belief often traps dentists in endless work hours, burnout, and stagnant growth. But there is clear evidence that shows that it doesn't matter how many hours you put in i...
Dr. Laura Henderson was always busy — treating patients, managing her team, and handling administrative tasks. Marketing felt like a "nice-to-have" rather than a "must-have." But as patient inquiries slowed down, her practice’s growth plateaued. Finally, Dr. Henderson decided to hire a marketing con...
Many dental practice owners believe, “I can’t afford to invest in my practice.” It’s a fear driven by worries about cash flow and uncertainty around the return on investment (ROI). But the truth is, not investing can cost you far more in the long run.
Take Dr. Carlos Ortega. For years, he avoided i...
If you’re a dental practice owner, you’ve probably wrestled with this question: “If I raise my fees, will I lose all my patients?” It’s a fear rooted in the idea that patients are only loyal to low prices. But here’s the truth—this fear is more myth than reality.
Take Dr. Emily Tan, for example. Sh...
 The world is moving fast. From video calls and automated scheduling to food delivery drones and package-tracking apps, technology is transforming how we live and work. For dental professionals, the question isn’t whether to embrace technology—it’s how to use it to improve both practice operations a...
Strong patient communication isn’t just another skill to check off your list—it’s the cornerstone of exceptional care and the foundation of a successful practice. Yet, many dental professionals operate under the assumption that their communication style is “good enough,” without taking the time to e...
Managing a dental practice involves balancing clinical excellence with efficient operations—and one area that’s often overlooked is key performance indicators (KPIs) related to call handling and patient flow. A recent conversation highlighted this: a colleague remarked that missed calls at dental of...
Let's talk about a crucial topic that can transform your practice and enhance the patient experience: team training. As we know, providing our patients with exceptional care is our primary goal, and investing in our teams is key to achieving that.
Training your dental team is not just about meeting...
When was the last time you checked how many calls your practice misses? If you're unsure, you’re not alone. Many dental practice owners can’t give an accurate answer. In fact, most aren’t monitoring missed call data, often provided by their phone company. This means they’re not aware of missed oppor...
As dental professionals, we know that clinical expertise is essential—but it’s only part of the equation. The patient experience is what truly sets a practice apart. When patients feel comfortable, appreciated, and trust they’re receiving top-notch care, they’re more likely to return and recommend y...
If you're a dental professional, you've probably experienced the growing pains of success. You’re finally getting new patients consistently, but there’s a catch: your hygiene department is full, or you simply can’t find qualified RDHs to help with the influx. On top of that, the growing number of pa...