If you’re a dental practice owner, you’ve probably wrestled with this question: “If I raise my fees, will I lose all my patients?” It’s a fear rooted in the idea that patients are only loyal to low prices. But here’s the truth—this fear is more myth than...
The world is moving fast. From video calls and automated scheduling to food delivery drones and package-tracking apps, technology is transforming how we live and work. For dental professionals, the question isn’t whether to embrace technology—it’s how to use it to improve...
Strong patient communication isn’t just another skill to check off your list—it’s the cornerstone of exceptional care and the foundation of a successful practice. Yet, many dental professionals operate under the assumption that their communication style is “good...
Managing a dental practice involves balancing clinical excellence with efficient operations—and one area that’s often overlooked is key performance indicators (KPIs) related to call handling and patient flow. A recent conversation highlighted this: a colleague remarked that missed...
Let's talk about a crucial topic that can transform your practice and enhance the patient experience: team training. As we know, providing our patients with exceptional care is our primary goal, and investing in our teams is key to achieving that.
Training your dental team is not just about...
When was the last time you checked how many calls your practice misses? If you're unsure, you’re not alone. Many dental practice owners can’t give an accurate answer. In fact, most aren’t monitoring missed call data, often provided by their phone company. This means...
As dental professionals, we know that clinical expertise is essential—but it’s only part of the equation. The patient experience is what truly sets a practice apart. When patients feel comfortable, appreciated, and trust they’re receiving top-notch care, they’re more...
If you're a dental professional, you've probably experienced the growing pains of success. You’re finally getting new patients consistently, but there’s a catch: your hygiene department is full, or you simply can’t find qualified RDHs to help with the influx. On top of that, the...
High-performing teams are essential for the success of any dental practice. Recognizing and rewarding these standout contributions not only helps to maintain a positive work environment but also motivates staff to continue pushing the boundaries of excellence. However, it’s crucial to...
Rewarding high performance in a dental practice starts with clearly defining what high performance looks like. In a clinical setting, it can be challenging to separate individual achievements from the collective success of the team. In this post, we’ll discuss examples of high performance...
As dental professionals, we often focus on the procedure itself, but the systems of pre-operative care play a crucial role in patient outcomes. By preparing patients before their treatment, we can significantly enhance their healing and minimize post-op complications.
Why Pre-Op Care Matters
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